Why WhatsApp works for hotels
Reservations teams reply on WhatsApp around the clock. Emails to a hotel sit unread for days; a message on the number printed on their listing is usually seen the same hour. Message the general manager or the sales manager, keep it under 300 characters, and lead with one of these:
- Linen and amenity supply
- Channel managers
- Corporate tie-ups
- Laundry and OTA management
